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Carroll & O’Dea Lawyers Selects ShareDo as Their New Case Management System

sharedo on July 17, 2024

Sydney, Australia – February 28, 2024.

ShareDo, a leading provider of legal case management systems, is delighted to announce that Carroll & O’Dea Lawyers has selected ShareDo to enhance their case management capabilities. This strategic move underscores Carroll & O’Dea Lawyers’ commitment to delivering exceptional client experiences and optimizing operational efficiency across their legal practices.

John Willey, General Manager at Carroll & O’Dea Lawyers, expressed his enthusiasm for the partnership:
“Choosing ShareDo is an important decision for us. After an extensive and detailed evaluation process, we found ShareDo to be the best fit for our practice. Their comprehensive case and matter management system, combined with the expertise of our partner Mosmar, will enable the firm to meet the needs of clients and streamline our internal processes. We see the ShareDo platform as supporting our business strategy to invest in people, process and technology to unlock value for the firm and our clients.”
Sebastian Negreira, Chief Revenue Officer at ShareDo, shared his thoughts on the collaboration:
"It's been an absolute pleasure to work with the team at Carroll & O'Dea Lawyers. They are deeply committed to social justice and supporting their clients, making this selection process critically important. We are thrilled to support Carroll & O'Dea Lawyers in their next phase of growth and to contribute to their ongoing success."

Carroll & O’Dea will initially implement ShareDo in their commercial property practice, with plans to expand the platform’s use across the entire firm, including their personal injury practices. This phased approach is designed to ensure a smooth transition and build momentum in the take-up across the firm to maximize the benefits of ShareDo’s advanced case management capabilities. The decision followed a thorough evaluation of the market, ensuring that ShareDo was the optimal choice for Carroll & O’Dea Lawyers’ needs into the future.

The collaboration with Mosmar, a specialist in legal technology and consulting, was an important factor in the selection process. Their industry expertise, experience, and cultural fit with both Carroll & O’Dea and ShareDo has meant that all parties understand what is needed for a successful implementation and roll-out across the firm.

Rebecca Painter, CEO of Mosmar shared her thoughts:
“As a valued long-term client of Mosmar, it was important to us that Carroll & O’Dea Lawyers select a solution to meet their current needs, as well as provide flexibility to grow with the firm and address the needs of their future clients. ShareDo is the perfect modern, agile platform that will flex as the firm scales and their legal service delivery evolves. Our commitment to their success is unwavering and we are excited to partner with them on their case management journey.”

About ShareDo

ShareDo is a premier legal case management system designed to help mid to large businesses streamline work processes, save time, increase efficiency, and protect case unit costs to maximize margins. With a focus on delivering robust and flexible solutions, ShareDo supports organizations in optimizing their operations and enhancing client satisfaction.

Learn more about us at sharedo.co.uk

About Carroll & O'Dea Lawyers

Carroll & O’Dea Lawyers is a prominent Australian law firm with a legacy of providing exceptional legal services. The firm celebrates its 125th anniversary in 2024. With a strong commitment to social justice and a comprehensive range of legal expertise across Compensation / Personal Injury, Personal Services, Community & Associations and Business, Carroll & O’Dea is dedicated to supporting clients through complex legal challenges.

For more information, visit Carroll & O’Dea Lawyers’ website.

About Mosmar

Mosmar provides consulting advice and technical solutions to the legal industry, leveraging over 60 years of combined experience. Specialising in Microsoft Office 365, ShareDo, 3E MatterSphere, Templafy, Mosmar creates tailored, user-friendly solutions that enhance efficiency and productivity for law firms. Their deep industry knowledge and focus on the end-user experience ensure that their clients receive effective, budget-friendly, and easily adopted solutions.

For more information, visit Mosmar’s website.

Looking back on 2023

sharedo on January 3, 2024

As we look back at 2023, we’re energised by the boundless levels of enthusiasm the community continued to bring to transforming the legal…

ShareDo and AI: Six compelling use cases for a legal case management platform

sharedo on October 19, 2023

I recently found myself deep in conversation with a CIO whose passion for technology and knowledge of artificial intelligence was clearly evident (and in abundance!). Over the course of our discussion around AI’s potential, a recurring theme emerged – the absolute necessity for robust systems of record, and the need for platforms like ShareDo in this new era of AI.

AI may still feel like some distant future consideration for many of us. But with a steady release of new AI tools, such as Microsoft’s upcoming ‘AI companion’ Copilot, the need to embrace AI, while safeguarding integrity, is upon us right now.

Here’s six high-impact use cases where the power of ShareDo’s modern and adaptive architecture can be combined with AI tools to achieve better results for your law firm.

01: Predictive case analysis

By applying AI Machine Learning techniques to historical case data in ShareDo, patterns and insights emerge to enable you to forecast data points such as risk profiles, reserves or awards or even potentially case outcomes. The importance of having clean and usable data makes a huge difference between being able to use these tools effectively, or not being able to use them at all! ShareDo’s dynamic data model and data quality rules is designed to maximise the timely input of quality data. You can then leverage models such as Azure ML within your workflows or shortly in ShareDo budgets.

02: Data-driven pricing

Using ShareDo as your core business system enables you to understand and interrogate all activities on any given case, alongside the ability to track the cost of every transaction. Being able to mine both case data and billing records enables AI to propose pricing models to your users to effectively balance competitiveness and profitability. This helps remove inconsistent pricing that can impede many firms.

03: Intelligent case connections

Many enterprise law firms only identify a business case for ShareDo in some of their high-volume areas of their business. However, the creation of a central and single point of truth for all of your case and matter data is essential for the AI age. ShareDo’s extensive databases, paired with AI, can unearths crucial connections between cases. We are all guilty, in every industry, to a greater or lesser degree of “reinventing the wheel” – intelligent case connections in our opinion might at least prompt you not to.

04. Intelligent client services

How many people have to phone your firm and sift through large amount of information to know what is happening on a case or a transaction? AI assistants will become a staple of internal user portals and external client portals, for both B2B and B2C companies. By integrating ShareDo’s case histories with AI assistants these can be used to instantly address client inquiries, boosting satisfaction while reducing administrative burdens and unnecessary internal or external interactions.

05: Optimising business processes

Continuous process improvement varies significantly across the industry, and many firms implementing core operational systems such as ShareDo struggle to find the time to go back and keep their systems fed and watered. Combining ShareDo’s process data with AI spotlights process or underperforming cases that are ripe for automation or intervention. This accelerates operational improvements and enables firms to increase profitability across work-types.

06: Client and employee

Imagine if you had an early warning system where you could understand if the overall frustration or satisfaction level was changing with your employees or clients. Being able to understand the changes in communication sentiment acts as a significant early warning indicator; enabling you to take appropriate interventions and ultimately prevent churn.

Conclusion

These six use cases represent only a fraction of the system-wide and everyday benefits of combining a legal case management platform like ShareDo with AI. Having a modern and adaptive system of record at the heart of your business will enable you to harness the power of AI. Without this, you’re extracting siloed data or modelling your AI over data that is fragmented and, therefore, ultimately flawed.

To find more on how you can make AI work for your firm, book a demo with one of our experts today to see how we can help accelerate your firm’s AI journey.